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MPF Webinars

MPF® Welcomes Radian:
Delivering Outstanding Customer Experiences

January 14, 2021
2:00 PM – 3:00 PM ET

Overview

As mortgage and real estate technologies improve, the dependency on human interaction for knowledge and guidance is slowly reducing. Ironically, less dependency has actually heightened the expectations for a more consultative and customer-centric experience. Get ready for a short and interactive group learning event unlike “customer service” programs of the past

You will learn:

Innovative approaches for engaging customers in a way that builds stronger rapport and customer satisfaction.

How to compare and contrast consultative and transactional conversations and how they impact the customer experience.

How to request a file

To utilize the q-storming technique to be more consultative in addressing customers’ needs.

Techniques for gaining feedback from customers.

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05/29/2024 ET
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