Contacts

1Link Helpdesk

E-Mail:
Telephone Number:
Hours:
1linkhelpdesk@fhlbny.com
(800) 546-5101
8:00 am - 5:00 pm

1Link Helpdesk Calling Options:

For Advances, Press 1

For all Other Services, Press 2

  • For Wire or Book Transfers, Press 1
  • For Safekeeping, Press 2
  • For assistance with 1Link, Press 3
    • For Information Reporting or Password Resets, Press 1
    • For Global Authorization Forms or Access Changes, Press 2
    • For Security Device items including application, setup, PIN issues, authentication failure messages, or to report a Security Incident, Press 3
    • For Technical Issues, Browser, Firewall Settings, or 1Link System, Press 4
  • For assistance with Settlement Services (Fed and ACH), Press 4
  • For assistance with your Overnight Investment Account, Press 5
  • For Collateral Services, Press 6
    • For Operations, Press 1
    • For Media Processing, Press 2
    • For Collateral Documentation, Press 3
    • For Other Collateral Services, Press 4
  • To speak with an Operator, Stay on the Line or Press 7

1Link Security Administrators

Telephone Number: (800) 546-5101, and after the prompt, press 2 - 3 - 3
   

To view additional Home Loan Bank contacts, click here